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Get support
Now is 11:04 am our time - We’re here
We aim to send a first response within 10 minutes during support hours.
Now is 11:04 am our time - We’re away
. We’ll be back tomorrow at 9:00 am
If you’re having trouble with either setup or either the theme isn’t behaving as expected, send us the details and our support team will take a look.
We can help with:
Theme setup and built-in features
Theme-related bugs and technical issues
Sections, blocks, and theme settings
Supported Shopify feature compatibility
A few things to know
Theme support doesn’t cover custom development, third-party apps, or issues caused by custom code and theme modifications.
We recommend keeping your theme current. If you report an issue on an older version, we may ask you to update first if the fix is already available. For technical issues, we may request collaborator access to investigate.
Support hours:
Monday - Friday
8:00 AM - 8:00 PM (GMT+7).
During support hours, expect a first response within 10 minutes. Outside support hours, you’ll hear from us no later than 12:00 PM (GMT+7) on the next business day. These are service targets, not guaranteed resolution times.
Request received!
Now is 11:04 am our time - We’re here
. We’ll get back to you within 4 hours
Now is 11:04 am our time - We’re away
. We’ll be back tomorrow at 9:00 am
We've got your support request and will look into it shortly.
What happens next
1.
Our team reviews your request and the details you've shared.
2.
We may follow up with clarifying questions — keep an eye on your inbox.
3.
You'll receive a direct reply from a member of our support team.
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