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Get support
Now is 11:04 am our time - We’re here
. We’ll get back to you within 4 hours
Now is 11:04 am our time - We’re away
. We’ll be back tomorrow at 9:00 am
Whether you’re having trouble with setup, experiencing unexpected behavior, send us the details and our support team will take a look.
We can help with:
Theme setup and built-in features
Theme-related bugs and technical issues
Sections, blocks, and theme settings
Supported Shopify feature compatibility
A few things to know
Theme support doesn’t cover custom development, third-party apps, or issues caused by custom code and theme modifications.
We recommend using the latest theme version. For some technical issues, we may request collaborator access to investigate.
We recommend using the latest theme version. For some technical issues, we may request collaborator access to investigate.
Support hours:
Monday–Friday
8:00 AM–7:00 PM (GMT+7).
We aim to respond within 4 hours during support hours. Requests submitted outside these hours will be handled on the next business day.
Request received!
Now is 11:04 am our time - We’re here
. We’ll get back to you within 4 hours
Now is 11:04 am our time - We’re away
. We’ll be back tomorrow at 9:00 am
We've got your support request and will look into it shortly.
What happens next
1.
Our team reviews your request and the details you've shared.
2.
We may follow up with clarifying questions — keep an eye on your inbox.
3.
You'll receive a direct reply from a member of our support team.
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